Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's team in California. This role is ideal for someone who thrives in a fast-paced environment and is passionate about providing excellent customer service. The candidate will be responsible for handling customer inquiries and ensuring customer satisfaction.

Responsibilities

• Manage and respond to customer inquiries promptly and professionally via email and phone.
• Process return merchandise authorizations (RMAs) and handle refunds efficiently.
• Assist with order processing and ensure accuracy in all transactions.
• Provide comprehensive customer support and address customer concerns effectively.
• Utilize MS Outlook for communication and scheduling.
• Familiarity with Adobe and Google programs to assist in various customer service tasks.
• Collaborate with team members to ensure seamless operations and exceptional customer service.
• Maintain accurate records of customer interactions and transactions.

Qualifications

• High School diploma or equivalent required.
• Strong communication and interpersonal skills.
• Proficient in MS Outlook and familiarity with Adobe and Google programs.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent problem-solving skills and attention to detail.
• Previous customer service experience is a plus.

Required Work Hours

Monday to Friday, 1st Shift

Benefits

The role is heavy on emailing, managing RMAs, answering phone calls, processing refunds and orders, and providing customer support. The position requires proficiency in MS Outlook and familiarity with Adobe and Google programs.

Additional Details

• Salary: $19 to 21 per hour (DOE)
• Travel: Around 0% travel time

If you are a proactive and detail-oriented individual with a passion for customer service, this could be the perfect opportunity for you. Apply today to join a dynamic team and make a meaningful impact in the world of customer service.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.